Returns & Exchanges
At Cavo, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we provide a streamlined process for returns and exchanges.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Device
Reset your device to factory settings and pack it securely in its original packaging, including all cables, manuals, and accessories.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement device within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing