Frequently Asked Questions
Everything you need to know about your Cavo experience.
What is the standard shipping timeframe for Cavo products?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on your location.
Do Cavo electronics come with a warranty?
Yes, all Cavo hardware includes a 12-month limited warranty that covers manufacturing defects. You also have the option to purchase extended Cavo+ protection at checkout.
What is your return policy for opened items?
We offer a 30-day money-back guarantee. If you are not satisfied, you can return your item even if it has been opened, provided it is in its original packaging with all included accessories.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking link. You can also monitor your delivery status directly through the 'Order History' section of your Cavo account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.
Are Cavo products compatible with other smart home ecosystems?
Most Cavo devices are designed with universal compatibility in mind, supporting integration with major platforms including Amazon Alexa, Google Home, and Apple HomeKit.